We are happy to refund products returned to us in the original condition within 14 days of purchase, items returned after this will not be accepted. Unfortunately we do not offer exchanges at this time.
We do not cover return postage costs for unwanted items, it is therefore your responsibility to ensure that you opt for a suitable postage method, ensuring this will arrive within the 14 days. We advise using a tracked and signed service and keeping your proof of postage/tracking until you have received your refund for your peace of mind. We cannot be held liable for items lost during transit.
All items MUST be returned within 14 days for a refund.
They MUST be in brand new condition as received, unworn with all tags still attached. In order to return an item, please complete the returns section of the invoice included in your parcel. We aim to process all refunds within 48hours of receiving your item. A full inspection will be carried out upon receipt of all returns. Kaylee Mac reserves the right to reject items returned after the return period or which are not in original condition and do not meet our conditions.
Please return your items to:
33 Stokesley Grove
Newcastle Upon Tyne